Terms and conditions
The rules for using Community. Last updated September 11, 2026. How your information is handled is a separate document: Privacy.
What Community is
Community is software built and run by ABIE, LLC that a residential community uses to manage its gate: who is expected, who arrived, who lives where, and who may open which door. It keeps the record and passes messages between the people involved. It does not make the decisions. A guard decides who comes in, a resident decides who is expected, and a property manager decides how the community is run.
Who is who
- ABIE, LLC builds and runs the software and is responsible for keeping it working and for handling information as the privacy page describes.
- Your community, through its property manager, is ABIE's customer. It decides which features are switched on, who has an account, and what its guards and residents may do. It is responsible for how the software is used at its gate.
- Residents and staff are the people the community gives accounts to. These terms are for you.
- Visitors do not have accounts and do not agree to these terms. A pass tells the gate a visitor is expected. The community sets the conditions under which they are admitted.
Your account
- Your account is created by your community's property manager. You cannot sign up on your own, and an account can only exist for somebody the community has added.
- You sign in with a code sent to your email address. There is no password. That makes your email account the key to this one, so keep it secure and do not forward a sign-in code to anyone.
- An account is for one person. Do not share it. If somebody else in your home needs access, ask your property manager to add them, or add them from your household screen if your community allows it.
- Tell your property manager promptly if you think somebody else has used your account.
Using Community properly
You agree to:
- Only invite visitors to your own home, and only people you actually expect.
- Keep your phone numbers and vehicles up to date, since the guard house relies on them.
- Switch off a pass when a visitor should no longer be let in.
- Use the deny list only for people who should genuinely be turned away from your home.
You agree not to:
- Use Community to let in somebody a resident has not invited, or to get around the gate.
- Enter false details about a visitor, a vehicle, or yourself.
- Use it to harass, track or intimidate anyone, including through the deny list or the visitor record.
- Try to reach information about a home that is not yours, or interfere with the service.
Guards and property managers have additional responsibilities set by the community, and act on its behalf when they use Community.
Passes and the gate
- A pass is a message from you to the gate that a particular visitor is expected. It is not a guarantee that they will be admitted. The guard, and your community's rules, decide that.
- A pass belongs to the home it was issued for. You can switch off any pass for your home at any time, and a switched-off pass stops working at the gate straight away.
- A pass that a visitor adds to their phone's wallet stays under your control. Switching it off in Community switches it off there too.
- Where your community records driver's licenses at the gate, that is your community's decision. The privacy page says exactly what is kept.
What Community does not promise
- That the gate opens. Community records and communicates. Whether a person or a vehicle is admitted is decided by your community and the people it puts on the gate. If the software is unavailable, the gate still has to be run by a person.
- That it is always available. ABIE keeps the service running and repairs it when it fails, and it is updated with only a moment of interruption. Even so, an internet connection, a phone, or the service itself can be unavailable, and your community should have a way to run its gate without it.
- That a notification arrives. Arrival alerts depend on your phone, your settings and your carrier. Missing one does not mean a visitor was not admitted.
Ending access
- Your property manager can remove your access at any time, for example when you move.
- ABIE can suspend an account that is being used to break these terms, and will tell the community when it does.
- Your community can stop using Community. What happens to its records then is between ABIE and the community.
Changes
These terms will change as Community does. The date at the top says when they last did. A change that matters to how you use the service will be announced inside it before it takes effect.
Responsibility
ABIE is responsible for running the software with reasonable care and for handling information as the privacy page describes. ABIE is not responsible for decisions made at the gate, for what a community does with its own records, or for loss that follows from the service being unavailable when a community has no other way to run its gate. Where the law limits how far this can go, the law applies.
Getting in touch
For anything about your own community, start with your property manager. For anything about the software, ABIE can be reached through www.abie.com.